Refund policy
Return & Refund Policy
30-Day Return Policy
We want you to be satisfied with your purchase from Mincks Supply Co. You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must generally be in the same condition in which you received it, unused, with any original tags, accessories, and packaging included. Proof of purchase may also be required.
To request a return, contact us at minckssupplyco@gmail.com before sending any item back. Please include your order number and the reason for your return.
Do not send a return to the address shown on your package or to any supplier or manufacturer without receiving return instructions from Mincks Supply Co. first. Returns sent without authorization may not be accepted.
Return Shipping
If your return is due to a change of mind, ordering the wrong item, or another reason that is not the result of an error by Mincks Supply Co., the customer is generally responsible for return shipping costs.
If you receive an item that is damaged, defective, or incorrect, contact us so we can review the issue and provide an appropriate solution at no additional cost to you when required.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from our error.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at minckssupplyco@gmail.com.
Please include your order number and a description of the problem. We may request photographs or other reasonable information to help verify the issue.
After reviewing the claim, we will work with you on an appropriate resolution, which may include a replacement or refund.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including personalized or custom-made products, gift cards, perishable goods, personal-care products, hazardous materials, or other products that cannot safely or reasonably be resold.
Items marked final sale are generally not eligible for return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.
Please contact us before purchasing if you have questions about whether a particular product is returnable.
Exchanges
The fastest way to receive a different item is generally to request a return for the original item and, once the return is approved, place a separate order for the replacement item.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days after the refund is issued for your bank or credit card company to process and post it to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at minckssupplyco@gmail.com.
European Union Customers
If merchandise is shipped into the European Union, customers may have a legal right to cancel or return qualifying purchases within 14 days without providing a reason, subject to applicable exceptions and requirements. Nothing in this policy limits any mandatory consumer rights provided by applicable law.
Contact Us
For return or refund questions, contact:
Mincks Supply Co.
Email: minckssupplyco@gmail.com